European Tyre Enterprise Ltd Careers – Apply For Fleet Administrator Jobs In Forfar, UK

European Tyre Enterprise Ltd Careers Apply For Fleet Administrator And Customer Service Advisor And Fleet Administrator Jobs | Employment Opportunity In European Tyre Enterprise Ltd | Recruitment In European Tyre Enterprise Ltd | Jobs On European Tyre Enterprise Ltd Careers Portal At careers.etelimited.co.uk | UK Government Job Vacancies 2021 | Vacancy In European Tyre Enterprise Ltd |

Job Seekers In UK Who Are Searching For European Tyre Enterprise Ltd Careers, There Are Great Opportunities On European Tyre Enterprise Ltd Careers Portal. European Tyre Enterprise Ltd Recently Published A Notification For Hiring For Fleet Administrator, Candidates Who Are Interested And Keep Eligibility For Hiring Position. Check All Details About European Tyre Enterprise Ltd Fleet Administrator Jobs. Then Apply For Fleet Administrator Jobs In European Tyre Enterprise Ltd . But Before Apply Also Visit European Tyre Enterprise Ltd ‘s Official Careers Portal.

European Tyre Enterprise Ltd Jobs 2021 Apply For Fleet Administrator Jobs in UK

European Tyre Enterprise Ltd Recently Published A Notification For Hiring For Fleet Administrator, Candidates Who Are Interested And Keep Eligibility For Hiring Position. Check All Details About European Tyre Enterprise Ltd Fleet Administrator Job Vacancy In UK. Candidates who have Enough Educational Qualification And Experience can apply for European Tyre Enterprise Ltd Careers Vacancy 2021. The Company will pay A Expected £ 25000.00 a year  after selection.

European Tyre Enterprise Ltd Fleet Administrator Jobs Briefed Summary According to Official European Tyre Enterprise Ltd Careers Portal

Hiring Agency European Tyre Enterprise Ltd
Job Role Fleet Administrator
Job Location Forfar, UK
Salary / Payout  Expected. Pay Of £ 25000.00 a year
Type Of Job Forfar, Scotland Jobs

Detailed Description Job

About us
European Tyre Enterprise Limited is an international tyre and automotive service, maintenance and repair business group with annual sales revenues of more than £1 billion across five countries in Europe.

We operate multiple retail brands including Kwik Fit with over 800 centres in the UK and Netherlands as well as Stapletons Tyre Services which sells over 6 million tyres to trade customers in the UK.

Our primary purpose is to keep drivers safe on the road and we achieve this by being the number one choice for our customers, a leading automotive aftermarket employer and an acknowledged innovator in our industry. We can only accomplish this with great people at the heart of what we do.

In choosing to build your career with us you’ll be joining a dynamic and diverse team striving to be the best.


The role

The role will be based at our central offices, Fourth Avenue, Letchworth, SG6 2TT and could be carried out on either a full time basis, 40hrs as per at the salary banding displayed, or flexible hours role which would need to total 27.5hrs per week and salary paid pro-rata basis.

The purpose of the role will be:

  • To ensure that all departments are kept informed of any events that impact them
  • To maintain a current working knowledge of appropriate legislation relating to Fleet
  • To monitor, evaluate and identify areas of work in which resources may be more effectively used and/or productivity enhanced.
  • To identify and report any training needs
  • Assist in all aspects of the fleet department as necessary

Key accountabilities

  • Maintaining the administration and update of database for all aspects of Commercial Van Fleet and Company Car Fleet. Adhering to all current legislation and Company policies and procedures.
  • Approval and authorisation of maintenance works for group fleet.
  • Liaise efficiently with external and internal customers via email and on the phone to resolve issues quickly and efficiently.
  • Up to date management of vehicle maintenance.
  • Ensuring reports are of accurate data and maintaining up to date distribution.
  • Collating data for financial consolidation through systems. Checking for accuracy to comply with accountancy requirements.
  • Keep fuel administration up to date on database, compile reports and investigate any anomalies.
  • Ensuring tolls, congestion charges, Dart Charge accounts are kept up to date and regularly audited to ensure usage
  • Extracting data from external reports and updating the database.
  • Ensuring the O’Licence regulations are maintained.
  • Assist and implement necessary changes to improve the database system and evolve the Fleet department processes and procedures.
  • Ad Hoc Duties – Filing paperwork in a timely and orderly manner. Assisting Fleet department colleagues with other Fleet administration i.e. Road Fund licence, Offences, accidents etc. to ensure an efficient department at busy times. To comply with additional requirements as deemed necessary by Group Fleet Manager.

 


Skills & experience

  • Good standard of general education and good knowledge of window based IT systems
  • Good written communication with ability to present information clearly, concisely and accurately.
  • Good verbal communication with ability to communicate effectively across all levels of the organisation.
  • Experience in the transport industry desirable
  • Self-Motivated
  • Excellent Customer Services & Professional telephone manner
  • Team Working
  • Problem Solving
  • Ability to work to targets and deadlines
  • Communicator
  • Planning & Organising
  • Honest, trustworthy and takes pride in their work and place of work.

Benefits
We appreciate how hard our people work to keep our customers safe on the road. We also recognise they need to be rewarded for their hard work, that’s why we offer a range of benefits to support our people and their families.

Job Reference: ETEL00960

Apply Now


  • European Tyre Enterprise Ltd Jobs 2021 Apply For Customer Service Advisor Jobs in UK

    European Tyre Enterprise Ltd Recently Published A Notification For Hiring For Customer Service Advisor, Candidates Who Are Interested And Keep Eligibility For Hiring Position. Check All Details About European Tyre Enterprise Ltd Customer Service Advisor Job Vacancy In UK. Candidates who have Enough Educational Qualification And Experience can apply for European Tyre Enterprise Ltd Careers Vacancy 2021. The Company will pay A Expected £ 20,000 – 21,000 a year  after selection.

    European Tyre Enterprise Ltd Customer Service Advisor Jobs Briefed Summary According to Official European Tyre Enterprise Ltd Careers Portal

    Hiring Agency European Tyre Enterprise Ltd
    Job Role Customer Service Advisor
    Job Location Forfar, UK
    Salary / Payout  Expected. Pay Of £ 20,000 – 21,000 a year
    Type Of Job Forfar, Scotland Jobs

    Detailed Description Job

    About us

    European Tyre Enterprise Limited is an international tyre and automotive service, maintenance and repair business group with annual sales revenues of more than £1 billion across five countries in Europe.

    We operate multiple retail brands including Kwik Fit with over 800 centres in the UK and Netherlands as well as Stapletons Tyre Services which sells over 6 million tyres to trade customers in the UK.

    Our primary purpose is to keep drivers safe on the road and we achieve this by being the number one choice for our customers, a leading automotive aftermarket employer and an acknowledged innovator in our industry. We can only accomplish this with great people at the heart of what we do.

    In choosing to build your career with us you’ll be joining a dynamic and diverse team striving to be the best.


    The role

    The Customer Care and Experience team is here to support our customer’s needs, giving professional advice, assistance and solutions.

     

     

    We are also here to deliver a consistent and continually improving customer experience, so we increase customers trust and loyalty to our brands.

     

     

    The Customer Care Agent will act as a multi skilled customer care Call Centre Agent and customer care Administrator agent on a rotational basis.

     

     

    As part of the call centre function, the Customer Care Agent will act as the first point of contact for our Fleet, Retail and Mobile Customers. This role will handle all customer contacts in a professional and efficient manner using the One Stop or Single Case management approach and the ‘PURPOSE’ principles to find resolutions, which meet and exceed customer expectations and our service level agreements.

    The admin support function will manage and give support to all customer contacts made via e mail or social media, applying One stop and Single Case approach and PURPOSE principles, the support tasks include monitoring, logging and responding professionally to written incoming customer contacts, issuing customer payments, arranging hire cars, exceeding the SLAs and completing any other admin support tasks required for the department.


    Key accountabilities

    • Read and fully understand the sections within the Customer Services Operating Procedures and adhere to them on all occasions.
    • Follow remote working policy, ensuring you have a suitable safe working space at home and remain a professional etiquette and attire as you would if working from an office.
    • Answering the phones in a professional and friendly way.
    • Ensuring that all customer contacts received are managed and resolved using the One Stop, Single Case or Operations managed approach and using the ‘PURPOSE’ principles whilst meeting and exceeding Customer Service Level Agreements.
    • Manage and discuss with relevant Divisional / Operational Management open contact files on a daily basis in line with procedures.
    • Receive and review closes from Divisional and Operational Management daily and discuss any questionable closes with the Senior Team Manager to ensure Company and brand image is protected.
    • Keep telephone lines open to receive calls at all times to maintain a low abandoned call ratio and ensuring that correct phone status categories are used at all times for accurate reporting purposes.
    • Receive and make all calls using correct telephone software to ensure accurate call logging and reporting can be achieved.
    • Arrange hire cars for Retail, Fleet and Mobile customers.
    • Actively demonstrate ‘one team’ and ‘customer first’ culture along with Company values and vision in own role.
    • Provide regular feedback, any ideas to reduce repeat contacts and complaint trends to assist with the implementation of improvements for the business and our customers.
    • Provide support and assistance to other agents and internal customers as necessary.

    Skills & experience

     

    • A passion for customer service and excellent customer service skills.
    • Professional, personal and empathetic approach.
    • Good telephone manner.
    • Keep to your promises and keep your customers updated.
    • Very organised and can priorities tasks accordingly.
    • Problem-solving and analysis.
    • Great written and verbal communication.
    • Ability to handle complex queries and challenging customer scenarios.
    • An ability to learn new systems and processes.
    • Excellent communication and relationship skills.

    Experience

    • Customer service and complaints handling experience.
    • Call centre experience and fast fit industry experience will be an added advantage.
    • Computer literate.

    Benefits

     

    • Remote and office working – Working location will be split between home and Letchworth/Tannochside office.
    • Hours – 40 hours per week (Full time), 5 out 7 days rota. Working hours will be between 8.30am – 6pm.
    • To be fully set up and ready to start work 15 minutes before shift starts.
    • Rotation of role – 4 weekly rotation between admin and call centre function.
    • Follow remote working policy and remain a professional etiquette and attire as you would if working from an office.

    Apply Now


  • European Tyre Enterprise Ltd Jobs 2021 Apply For Customer Service Advisor Jobs in UK

    European Tyre Enterprise Ltd Recently Published A Notification For Hiring For Customer Service Advisor, Candidates Who Are Interested And Keep Eligibility For Hiring Position. Check All Details About European Tyre Enterprise Ltd Customer Service Advisor Job Vacancy In UK. Candidates who have Enough Educational Qualification And Experience can apply for European Tyre Enterprise Ltd Careers Vacancy 2021. The Company will pay A Expected £ 20,000 – 21,000 a year  after selection.

    European Tyre Enterprise Ltd Customer Service Advisor Jobs Briefed Summary According to Official European Tyre Enterprise Ltd Careers Portal

    Hiring Agency European Tyre Enterprise Ltd
    Job Role Customer Service Advisor
    Job Location Forfar, UK
    Salary / Payout  Expected. Pay Of £ 20,000 – 21,000 a year
    Type Of Job Forfar, Scotland Jobs

    Detailed Description Job

    About us

    European Tyre Enterprise Limited is an international tyre and automotive service, maintenance and repair business group with annual sales revenues of more than £1 billion across five countries in Europe.

    We operate multiple retail brands including Kwik Fit with over 800 centres in the UK and Netherlands as well as Stapletons Tyre Services which sells over 6 million tyres to trade customers in the UK.

    Our primary purpose is to keep drivers safe on the road and we achieve this by being the number one choice for our customers, a leading automotive aftermarket employer and an acknowledged innovator in our industry. We can only accomplish this with great people at the heart of what we do.

    In choosing to build your career with us you’ll be joining a dynamic and diverse team striving to be the best.


    The role

    The Customer Care and Experience team is here to support our customer’s needs, giving professional advice, assistance and solutions.

     

     

    We are also here to deliver a consistent and continually improving customer experience, so we increase customers trust and loyalty to our brands.

     

     

    The Customer Care Agent will act as a multi skilled customer care Call Centre Agent and customer care Administrator agent on a rotational basis.

     

     

    As part of the call centre function, the Customer Care Agent will act as the first point of contact for our Fleet, Retail and Mobile Customers. This role will handle all customer contacts in a professional and efficient manner using the One Stop or Single Case management approach and the ‘PURPOSE’ principles to find resolutions, which meet and exceed customer expectations and our service level agreements.

    The admin support function will manage and give support to all customer contacts made via e mail or social media, applying One stop and Single Case approach and PURPOSE principles, the support tasks include monitoring, logging and responding professionally to written incoming customer contacts, issuing customer payments, arranging hire cars, exceeding the SLAs and completing any other admin support tasks required for the department.


    Key accountabilities

    • Read and fully understand the sections within the Customer Services Operating Procedures and adhere to them on all occasions.
    • Follow remote working policy, ensuring you have a suitable safe working space at home and remain a professional etiquette and attire as you would if working from an office.
    • Answering the phones in a professional and friendly way.
    • Ensuring that all customer contacts received are managed and resolved using the One Stop, Single Case or Operations managed approach and using the ‘PURPOSE’ principles whilst meeting and exceeding Customer Service Level Agreements.
    • Manage and discuss with relevant Divisional / Operational Management open contact files on a daily basis in line with procedures.
    • Receive and review closes from Divisional and Operational Management daily and discuss any questionable closes with the Senior Team Manager to ensure Company and brand image is protected.
    • Keep telephone lines open to receive calls at all times to maintain a low abandoned call ratio and ensuring that correct phone status categories are used at all times for accurate reporting purposes.
    • Receive and make all calls using correct telephone software to ensure accurate call logging and reporting can be achieved.
    • Arrange hire cars for Retail, Fleet and Mobile customers.
    • Actively demonstrate ‘one team’ and ‘customer first’ culture along with Company values and vision in own role.
    • Provide regular feedback, any ideas to reduce repeat contacts and complaint trends to assist with the implementation of improvements for the business and our customers.
    • Provide support and assistance to other agents and internal customers as necessary.

    Skills & experience

     

    • A passion for customer service and excellent customer service skills.
    • Professional, personal and empathetic approach.
    • Good telephone manner.
    • Keep to your promises and keep your customers updated.
    • Very organised and can priorities tasks accordingly.
    • Problem-solving and analysis.
    • Great written and verbal communication.
    • Ability to handle complex queries and challenging customer scenarios.
    • An ability to learn new systems and processes.
    • Excellent communication and relationship skills.

    Experience

    • Customer service and complaints handling experience.
    • Call centre experience and fast fit industry experience will be an added advantage.
    • Computer literate.

    Benefits

     

    • Remote and office working – Working location will be split between home and Letchworth/Tannochside office.
    • Hours – 40 hours per week (Full time), 5 out 7 days rota. Working hours will be between 8.30am – 6pm.
    • To be fully set up and ready to start work 15 minutes before shift starts.
    • Rotation of role – 4 weekly rotation between admin and call centre function.
    • Follow remote working policy and remain a professional etiquette and attire as you would if working from an office.

    Apply Now


European Tyre Enterprise Ltd Jobs 2021 Apply For Fleet Administrator Jobs in UK

European Tyre Enterprise Ltd Recently Published A Notification For Hiring For Fleet Administrator, Candidates Who Are Interested And Keep Eligibility For Hiring Position. Check All Details About European Tyre Enterprise Ltd Fleet Administrator Job Vacancy In UK. Candidates who have Enough Educational Qualification And Experience can apply for European Tyre Enterprise Ltd Careers Vacancy 2021. The Company will pay A Expected £ 20,900 – 22,200 a year  after selection.

European Tyre Enterprise Ltd Fleet Administrator Jobs Briefed Summary According to Official European Tyre Enterprise Ltd Careers Portal

Hiring Agency European Tyre Enterprise Ltd
Job Role Fleet Administrator
Job Location Forfar, UK
Salary / Payout  Expected. Pay Of £ 20,900 – 22,200 a year
Type Of Job Forfar, Scotland Jobs

Detailed Description Job

About us

At Tyre City we stock a wide range of tyres and sell them at competitive prices. We offer customer service that is second to none, and our state-of-the-art equipment ensures that we’re able to offer the fastest service around. This is the Tyre City Difference.

Due to our high purchase volumes we are able to obtain the very best prices and we can pass these savings on to our valued customers. Plus with the latest scissor ramps, tyre changing equipment and digital imaging wheel alignment, we are able to offer an express fitting service ensuring our customer waiting time is kept to a minimum. In addition to that we also offer a comprehensive brake service using only top quality parts fitted by our expert technicians.

With over 10,000 tyres in stock we are able to offer every make and size of tyre from value priced tyres through to high


The role

It’s a funny thing, knowing you’re the best. Because the best isn’t just about being a brilliant manager (and ideally auto technician) who’s also amazing with customers and able to motivate people. Being the best is also about having the humility not to think of yourself in such a way. Even though you know deep down inside that everyone respects and looks up to you and just thinks you’re fantastic to work for. Well, guess what: in this instance, you need to just accept the fact. Because that’s what’s going to get you this great role with the UK’s biggest and best.


Key accountabilities

Talk about busy. Our centres are so popular that we’re dealing with dozens of different things on any given day. Service, repairs, MOTs, fast-fit, stock control and audits are just some of them. And you’ll be the one at the head of it all, making sure your team delivers to the very highest standards every single time.

It’s not just about getting the job done. It’s about keeping the team upbeat and happy and making sure that attitude rubs off on our customers. Brilliant at getting the job done, keeping our customers safe on the road and giving them piece of mind, every single time. Now there’s a challenge to get excited about.


Skills & experience

Our customers come back time and time again because they trust our teams. To be at the helm of one of those teams, you’ll need:

  • Proven managerial ability, ideally in the automotive industry, but you could even come from a retail management background
  • The determination to understand the role of every single person in your team, if you don’t already have great auto care knowledge, and keep growing
  • A coaching based approach to team development, so you can see people’s potential and limitations as you motivate them to achieve
  • The ability to instil a real customer focus in your team so that the service they offer is truly end-to-end
  • To be someone who leads from the front in terms of core values, principles and high standards – and lets others enthusiastically know when they’ve met those standards

Benefits

Heard the one about hard work being its own reward? That’s true here. Our centres aren’t just places to work, they’re places where people pull together and get the best from each other. And they’re places where life-long friendships are made. We’ve got state of the art training academies, online learning and all the support you need to reach your full potential.

What’s more, being the UK leader tyres and auto care means you’ll be part of the team that is shaping the future. We’ve been working in partnership with the Government to tweak innovations like digital MOTs and other to-be-revealed initiatives. Plus, we’re constantly developing new resources, from state-of-the-art equipment, to help with the most modern of vehicles, like hybrids, to creating a market leading website and having partnerships with some of the best premium tyre and part brands on the planet.

Job Reference: ETEL 00559

Apply Now

How To Apply ?  What Is Apply Process For European Tyre Enterprise Ltd Careers ?

Check Details About How To Apply For European Tyre Enterprise Ltd Careers Given Below :-

  • First Of All Visit European Tyre Enterprise Ltd Careers Portal.
  • Select Job Profile Related To You And Job Location.
  • Then Read Full Job Description.
  • Click On Apply Now Button.
  • Then Fill All Mandatory Details In Application Form.
  • After Filling All Details Check Them Carefully That All The Details Are Correct.
  • Submit The Application Form.
  • And Take A Print Out Of Your Applied Application Form.

Company Contact Details

Official Website

Related FAQ’s For European Tyre Enterprise Ltd Careers 2021

Some Related FAQ’s To European Tyre Enterprise Ltd Employment Opportunity

  • Which Company Or Department Hiring ?

Ans :- European Tyre Enterprise Ltd Company Opened Hirings.

  •  For Which Location ?

Ans :- European Tyre Enterprise Ltd Company Opened Hirings For Forfar , England.

  • For Which Job Profile ?

Ans :- European Tyre Enterprise Ltd Company Opened Hirings For Fleet Administrator Position.

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